These Refrigerated gnocchioffered in trays of 400g, 600g and 800g, are stamped with an incorrect mention: the packaging wrongly indicates that the product can be kept at room temperature. However, these fresh pasta must imperatively stay cool. Poor conservation could compromise their health security.
CONSO REMINDER: GNOCCHI PURN HOUSE OF FOODS SOLD ON HELLOFRESH
- Brand : House of Foods Group
- Models / references : Gnocchi of potato puree (400g, 600g, 800g)
- Lots concerned ::
- LOF5160 – Minimum durability date: 08/08/2025
- LOF5163 – Minimum durability date: 08/11/2025
- Marketing period : from 06/21/2025 to 30/06/2025
- Real storage temperature : to be kept in the refrigerator
- Sales area : Whole France
- Distributer : HelloFresh
- End of recall procedure : not specified
What are the risks to health?
The labeling error concerns a Conservation anomaly : The gnocchi display a storage at room temperature when they must be kept in the cold. If the product has been stored at room temperature for several days, its microbiological quality can be altered, which represents a health risk in the event of consumption.
Symptoms such as stomach aches, nausea or digestive disorders can occur if bacteria have developed because of the break in the cold chain. On the other hand, if the product has been kept at fridgeit remains consumable until the Deadline indicated.
How to be reimbursed?
The recall specifies that the customers concerned by this labeling anomaly must not not consume Products if they have been kept outside refrigeration. No classic refund procedure is indicated, but customers can obtain compensation by contacting the HELLOFRESH CONSUMER SERVICE via their personal space or their usual contact number.
It is advisable to provide the references of the lots (LOF5160 or LOF5163), as well as the date of receipt of the order. The HelloFresh site generally offers an alternative (to have, replacement or refund), to be seen depending on the case.