Legal Information

You can find all the links to the terms and conditions for the use of the website listed below, alongside information on consumer rights. Information pertinent to the Data Protection Act can be found within the privacy policy. Do take note of the fact that the listed external links do not represent an implication of assent from the referred authority or organisation.

How We Work

Patient Responsibility

Protecting Yourself Online



Privacy Policy

Our Staff

TrueMedical only partners with registered suppliers in the UK in order to dispatch and distribute your treatment.

Superintendent pharmacist:  Balsam Alabassi (LinkedIn, Registration Number: 2048578)

You can find further details about the registration status by visiting the websites below:



Legal Information

Address: True Medical LTD, Unit 11, MAPLE INDUSTRIAL ESTATE, MAPLE WAY, LONDON, TW13 7AW, England

Email: [email protected]

Phone: 0330 1335 080

Owner: Jordan Parkes


Should you have any complaints, please reach out to our support team: [email protected]

Prescriber’s regulatory authority (GPhC)

General Pharmaceutical Council (GPhC) – 25 Canada Square, London E14 5LQ

External Links

Data Protection

The Commission in the UK has a wide range of duties which include promoting proper information handling and encouraging data controllers’ code of practice, which means that every individual decides why and how their personal information is processed. 


The General Medical Council has effective legal power to preserve the standards concerning the rights for the people of the UK on what they have the legal right to expect from doctors. The responsibility of the General Medical Council is to protect the patients, not the medical staff. 


Previously known as two separate entities, the Medical Devices Agency (MDA), and the Medical Control Agency (MCA), until the April 2003 merger, the Medicines and Healthcare products regulatory agency protects and promotes patient safety and public health. It does so by ensuring that all the medicines, medical equipment and healthcare products abide by appropriate standards of effectiveness, performance, quality, and safety.