Delivery

Our providers and delivery rates

A prescriber must approve all orders before dispatching. Upon being approved by a prescriber, you should note if you want to select express delivery, this process usually lasts for a few hours, but can take as much as 72 hours after placing the order.

Orders are guaranteed or signed for express delivery. If you opt for express delivery, our customer service team is not able to fast track the order for prescriber review. 

UK Delivery

ServicePriceDetails
Royal Mail Tracked 48£2.99Estimated delivery – 4-5 working days. Increased courier volumes might cause delays.
Royal Mail Special Delivery 1pm£5.95If ordered prior to cut-off time, delivery by 9pm the following day. The cut-off time on weekdays is 3pm, on Saturdays 11am. If you order on a Friday after the cut-off, the order will arrive on Monday. If you order after a Saturday cut-off, the order will arrive on Tuesday.
Royal Mail Special Delivery 9am£12.95If ordered prior to the cut-off time, delivery by 12pm the following day. The cut-off time on weekdays is 3pm, on Saturdays 11am. If you order on a Friday after the cut-off, the order will arrive on Monday. If you order after a Saturday cut-off, the order will arrive on Tuesday.
DPD Next Day£5.95If ordered prior to cut-off time, express service delivery within 1 to 2 working days. The cut-off time on weekdays is 3pm, on Saturdays 11am. If you order on Thursday after cut-off, the order will arrive on Monday. 

European Delivery

ServicePriceDetails
Royal Mail Tracked£4.99Express delivery in selected EU zone countries. 5 working days for Eastern Europe, 3 working days for Western Europe.All orders placed before 4pm during weekdays will get dispatched the same day.
Royal Mail International Signed For£9.95Express delivery in selected EU zone countries. 5 working days for Eastern Europe, 3 working days for Western Europe.All orders placed before 4pm during weekdays will get dispatched the same day.

Order Tracking

Once we dispatch your order, we will provide you with an email that contains all the necessary tracking information. Please enter the parcel code in order to be able to track your order. 

Royal Mail Tracking
Enter the tracking code (13 characters)
UPS Tracking
Enter the tracking code (18 characters)

How we pack the parcels

We carefully package and secure every order we dispatch to ensure that the product is completely safe and that your privacy is protected. We dispatch all the medication in a safe box, which is then placed in a standard courier envelope without any mention of the TrueMedical brand, or the content of the parcel.