Contact Us

TrueMedical is a UK-based digital healthcare provider committed to offering patients easily accessible quality healthcare combined with outstanding customer service and ongoing support. Our approachable team is readily available to handle your requests, answer your questions, respond to your inquiries, address your concerns or resolve your complaints, with the exception of medical emergencies, in which case you should seek urgent care immediately: dial 999 in a life-threatening situation or NHS 111 for urgent medical advice or assistance.

Get in touch

We also have various options you can use to contact us: live chat, email ([email protected]) or phone (0330 1335 080). Pick a contact method which suits you best and our quick, responsive and personalised customer service will take over.  Reach out to us on weekdays, even outside of our regular office hours, and we will get back to you as soon as we receive your message. 

Patient-oriented service

We work hard to give you a consistent standard of service based on the principles of transparency, honesty and integrity. Our customer service focuses on you and centres around your needs: we provide a rapid response to your consultation request or order placement. Our main mission is to protect your health and wellbeing. Feel free to contact us whenever in doubt. 

Your opinion matters 

We value your opinion and appreciate your feedback because it helps us grow and expand. Based on that, we will adapt our service to your demand to better cater to your needs.

Safe, secure & discreet

Enjoy a smooth, convenient tand confidential experience all the way. Benefits include:

  • Easy accessibility
  • Multiple methods of contact
  • Personalised customer experience
  • Qualified & approachable prescribers 
  • Clear & seamless communication
  • Quick resolution of complaints
  • Patient data confidentiality
  • Simple order cancelation