The national number dedicated to victims of harassment and digital violence, supported by the e-Enfance Association, and the national suicide prevention line managed by the Lille University Hospital now want to coordinate their responses. An alliance designed to avoid interruptions in support in situations where a few hours can sometimes change everything.
Behind the screens, suffering has become massive
It often starts almost invisibly. A humiliating message in a private conversation. A photo distributed without consent. Repeated insults under a video. Then the phone becomes a permanent threat. The room, once a refuge, no longer protects. For many adolescents, bullying no longer stops when they leave middle or high school. He now pursues young people even in their privacy.
The e-Enfance Association, which is numbered 3018, and 3114, the national suicide prevention number run by the Lille University Hospital, observe this every day: the trajectories of cyberharassment and psychological suffering now intersect in a worrying manner.
The numbers give the measure of the phenomenon.
- According to a study carried out in May 2025 for the Association e-Enfance/3018, 37% of young people aged 6 to 18 say they have been confronted with harassment or cyberharassment;
- Even more alarming, 25% of victims have already thought about harming themselves or committing suicide, a proportion which rises to 39% among young girls;
- At the same time, hospitalizations for self-inflicted acts among adolescents and young women have been increasing sharply for several years, with a recent acceleration.
In the field, teams from both systems often find the same young people, at different times in the same spiral of distress. Some people first contact 3018 after digital violence. Others call 3114 when their mental exhaustion is already deep.
The press release recalls this with seriousness: the 3018 receives “on average every 2 days a young person in a suicidal crisis or presenting a major suicidal risk”.
Behind these statistics, there are adolescents who gradually stop speaking, who isolate themselves, who sleep poorly, who drop out of school. Families too, often helpless in the face of suffering that builds in digital spaces that they sometimes have difficulty controlling.
An alliance designed to avoid interruptions in support
It is precisely to respond to these complex situations that 3018 and 3114 decided to formalize their cooperation through an agreement signed at the Psyhub of Lille University Hospital.
The objective is simple in principle, essential in its consequences: to prevent a young person in distress from getting lost between several support systems.
Until now, the teams had already collaborated informally. From now on, this coordination becomes structured.
The convention is based on four main axes.
- First, strengthen the knowledge of the teams so that each professional better understands the specificities of the other system. Because behind the same symptom – anxiety, isolation, suicidal ideas – the mechanisms can be different depending on whether they originate in school bullying, digital violence or older psychological suffering;
- Then, streamline the support pathways. Concretely, teams will now be able to coordinate directly to direct a young person towards the service best suited to their situation and ensure continuity of care. This dimension is essential. In crisis situations, repeating your story several times to different people can become unbearable for an already vulnerable adolescent;
- The partnership also includes sharing weak signals and emerging trends observed on social networks. Because the forms of cyberviolence are evolving quickly: new digital uses, viral phenomena, dangerous challenges, collective harassment campaigns;
- Finally, 3018 and 3114 wish to carry out awareness campaigns together, particularly during “Yellow September”, the month dedicated to suicide prevention.
Beyond the technical organization, this cooperation above all reflects a change in the way we view the mental health of young people: cyberbullying is no longer considered as a simple digital or academic problem, but as a major public health issue.
“No young person should be left alone in a situation of distress”
This partnership also has another ambition: to encourage speech before the crisis becomes irreversible. Because in many situations, adolescents only dare to ask for help at the last moment. Out of shame. For fear of not being believed. Or because they feel that no one can really understand what they are going through.
The 3018 and the 3114 precisely want to combat this isolation.
3018 already offers psychological, legal and technical support accessible by telephone, messaging, chat or application, seven days a week. 3114 responds twenty-four hours a day thanks to nurses and psychologists trained in the assessment of suicidal crises.
In the press release, the two structures reiterate a central message: “Solutions exist, professionals are listening, and no young person should be left alone in a situation of distress.”.
A simple sentence. But that says a lot about the times.
Because digital violence will not disappear tomorrow. Social networks will continue to expose adolescents to new forms of pressure, comparison and sometimes collective cruelty.
Faced with this, this alliance between 3018 and 3114 perhaps marks an important step: that of a broader awareness that harassment, cyberharassment and mental health can no longer be treated separately. And that at the end of the line, in certain cases, it is no longer just about listening to or moderating content. As the press release points out, “When 3018 and 3114 work together, it’s no longer just a question of moderation or listening: it’s sometimes a question of survival.”.