There is the shortage of personnel which remains a major problem in the catering, with still 200,000 positions which are not provided as recently recalled by the starry chief Thierry Marx as a confederal president of the Union of the Hotel Industry (UMIH), but also the “no show”, this mania for not warning the restaurant when customers change their opinion and Reservation.
A situation which could seem anecdotal, but which nevertheless has committed a Loire restaurant to take a drastic measure: apply a fine of fifteen euros per customer “missing or in addition”. The L’Ilot restaurant, located in Amboise, has chosen social networks to make this announcement. Chef Olivier Vincent reassures by specifying that if the guests warn in advance, no fees will be applied to the addition.
To enter all the data of this problem, note that this table has only twenty covers within its establishment. “”We organize ourselves so that everything is serene. We have staff. We work with fresh products. We do not pay employees and suppliers with monopoly tickets. My restaurant is a businessadds Olivier Vincent. Everyone has their phone on yourself, H24, in your pocket, on their noses. If we are able to book, we are able to call to say if we will be less, or more, or that we do not come“He explained explained to the radio microphone here.
Beyond the controversy that this decision can arouse, it reaffirms again how much the catering sector is changing in its relationship with customers, as much in relationships as – more pragmatic, at the time of payment of the addition. If several initiatives have been taken to allow the guests of the amount of the addition to decide, like the starry of the star chef Georgiana Viou in Nîmes, the star chef Alain Llorca, who cooks at the Colle-sur-Loup in the Alpes-Maritimes, has decided to authorize payment in three times at no cost. Unheard of in the sphere of high gastronomy.
Finally, let us recall that the so-called “rabbit” tax, first envisaged in the health sector for patients who do not arise at their appointment with a doctor, is now applied in restaurants …. finally, only with regard to establishments taking care to carry out a bank imprint at the time of booking. An anticipation not yet really anchored in the habits of French restaurateurs, unlike their Anglo-Saxon counterparts. For his part, the giant of online table reservation, The Fork, announced last year to delete the accounts of the guests who had not presented themselves in the restaurant where they had however reserved a table.